Contact Us
Got a question about something you read on shakr.com, spotted an outdated offer, or want to flag a new sweepstakes casino we should look at? This page explains the best way to reach us and what to expect once you do.
Why get in touch
Sweepstakes Casinos tracks a fast-moving corner of the gaming world. Sweepstakes casinos launch, rebrand, adjust their Gold Coin and Sweepstakes Coin bonuses, and occasionally pull out of certain states with little notice. We rely partly on our own research and partly on readers who notice things first. Common reasons people contact us include:
- A welcome offer, redemption threshold, or eligible-state list that looks out of date
- A broken link or an issue navigating the site on mobile or desktop
- A question about how the Gold Coin and Sweepstakes Coin model works before you sign up anywhere
- General feedback on how we rank and present the sites we cover
- A new sweepstakes casino you think belongs on our radar
We're not able to access individual player accounts, process redemptions, or intervene in disputes between a reader and an operator — those matters need to go directly to the sweepstakes casino's own support team, since only they can verify your account, identity documents, or coin balance.
How to reach us
You can email us at [email protected] with your question, correction, or feedback. Include the name of the operator you're referring to and, where relevant, a link or screenshot so we can look into it quickly. We review messages in the order they arrive and generally reply within a couple of business days, though corrections tied to time-sensitive offers get priority.
If your message concerns a factual error in one of our write-ups — a wrong bonus figure, an outdated state restriction, or a rating you think needs revisiting — say so directly. We'd rather fix it than leave it standing.
What we can and can't help with
| We can help with | Not something we handle |
|---|---|
| Corrections to our reviews, tables, or ratings | Redeeming Sweepstakes Coins or checking a prize balance |
| General questions about how the sweepstakes model works | Identity verification (KYC) for a specific operator |
| Feedback on site usability or content gaps | Account recovery, password resets, or login issues |
| Suggestions for operators to review | Disputes over a coin package purchase or a bonus not applied |
For anything in the right-hand column, contact the operator's own support channel — details are normally in their account dashboard or help center — since they're the only ones with access to your account records.
Before you write in about eligibility or legality
We get a fair number of messages asking whether a particular sweepstakes casino is "legal" in a reader's state. We can point you toward general information, but we're not in a position to give legal advice or confirm eligibility on a site's behalf. Availability varies by state, some jurisdictions restrict or prohibit sweepstakes-model platforms, and the rules change often enough that the safest approach is always to check the operator's own terms and your state's current position before creating an account or making any purchase. If you'd like background on how responsible play fits into all this, our Responsible Gambling page is a good starting point, and our Terms and Conditions page covers how we operate this site.
A note on how we cover this space
Sweepstakes Casinos is an independent comparison resource, not a sweepstakes casino operator. We don't take entries, process purchases, or issue coins ourselves — our role is to research and compare platforms like Crown Coins, Spinblitz, Lone Star, and the others listed on our homepage, so readers can make an informed choice. You can read more about who we are and how we approach this on our About Us page.
Response times and what happens next
Once you email us, here's roughly what to expect:
- Your message is logged and read within a couple of business days
- Factual corrections are checked against the operator's current terms before any change is made
- If we need more detail — a screenshot, a date, a state — we'll reply asking for it
- General feedback and suggestions are noted for future updates to our listings
We don't guarantee a specific turnaround for every message, particularly during periods when several operators update their offers at once, but we do read everything that comes in.